Section 3 – Corporate Structure

Chief Executive Officer (CEO)

The Chief Executive Officer is responsible for the oversight of the entire organization. He must ensure that all policies, procedures, and regulations are set in place and effective to ensure the wellbeing of the airline community.

Chief Operations Officer (COO)

The Chief Operations Officer is responsible for the oversight of the entire organization. He must ensure that all policies, procedures, and regulations are set in place and effective to ensure the wellbeing of the airline community.

Executive Vice President of Global Marketing and Outreach (EVP-GM & O/R)

The Executive Vice President of Experience is responsible for supervising Communications, Marketing, Community Relations, and Events. They must ensure policies, procedures, and guidelines are being enforced and revised if needed. As well as in making sure the organization’s marketing goals are being met and keeping the community in touch with what is happening at the organization. This individual will report to the Chief Operation Officer (COO).

Executive Vice President of Airline Administration and Operations (EVP-AAO)

The Executive Vice President of Airline Administration and Operations is responsible for supervising the Crew Operations department, Member Relations Department, and Training and VATSIM operations. This position shall have all the knowledge about VirtualUA, Inc.’s operations. They will update all the operation teams on new policies and procedures, as necessary. They are also required to hold Flight Operation meetings. This individual will report to the Chief Operations Officer (COO).

Managing Director of Member and Staff Relations

The Managing Director of Member and Staff Relations is responsible for the evaluation of new and current members here at VirtualUA, Inc.. They are to assign Pilot ID’s and place them in the hub of their choice. The Managing Director of Member and Staff Relations oversees recruiting and promoting members through the system here at VirtualUA, Inc. as well as verifying transfer hours. The Member and Staff Relations Department is overseen by the Executive Vice President of Airline Operations and Communications.

Director of Communications and Marketing

The Director of Communications and Marketing is responsible for assisting in the development of the organization’s marketing goals and shall serve as the liaison between VirtualUA, Inc. and the community, as well as posting news and NOTAMs as needed and to address the best course of action to optimize growth. They must have at least 5 images/posts on the VirtualUA, Inc. social media pages per week. The Communications and Marketing Department is overseen by the EVP GM & O/R.

Community Relations Manager (CRM)

The Community Relations Manager is responsible for overseeing all staff in the department as well as encouraging and assisting with cooperating and communicating with the other departments. The CRM will also work with Flight Operations to develop new programs to encourage community/organization-wide activities, challenges, and events. The Community Relations department is overseen by the EVP GM & O/R.

Managing Director of Crew Operations

The Managing Director of Crew Operations is responsible for supervising Regional Crew Operation Directors and Crew Operations Specialists. This position shall have all the knowledge about VirtualUA, Inc.’s operations. They will update all the Crew Operations Specialists (COS’s) on new policies and procedures, as necessary. They are also required to hold flight operation meetings. This individual will report to the Executive Vice President of Airline Administration and Operations.

Flight Standard Manager & Flight Instructor

The Flight Standard Manager will oversee training and assisting VirtualUA, Inc., and Flight Instructors. They will teach the basics of flight up to advanced courses. They are required to have an extensive knowledge base regarding training and airframes and preferably have real-world experience. Flight Instructors reporting directly to the Flight Standard Manager will also teach the basics of flight up to and including advanced courses along with the CFI. They too are required to have extensive knowledge in flight simulation and/or realworld flight. The Director of Flight Standards shall report to the Executive Vice President of Operation. *It is preferred that all Instructors and CFI have their VATSIM P2 and/or P3 Rating.

Crew Operations Specialist

Crew Operations Specialists are the bloodline of VirtualUA, Inc. They must monitor their respective member rosters to ensure all members are performing within the policies and procedures of this handbook. They will reach out to members who have not met the minimum requirements to ascertain the active member status and in cases where an administrative review is warranted, will consult with the Operations Management, Member and Relations, and Executive Staff for guidance. They will approve all Pilot Reports (PIREPS) for their hub and provide feedback when PIREPS does not meet minimum standards.

Regional Crew Operations Director (position temporarily retired)

Regional Crew Opeations Specialist is responsible for all the hubs in their region. They are responsible for ensuring that the Hub Operation Managers (HOMs) are monitoring their member rosters and MAINTAINING an active pilot base. In cases where there are hubs without a Crew Operations Manager, the Regional Crew Operations Director will serve as the Crew Operations Manager until such time the Crew Operations Manager position is filled.

Social Media & Communications Manager

Social Media & Communications Manager is responsible for ensuring all social media platforms are being utilized for the organization’s success in marketing. They are required to keep all social media platforms active with new content postings. They will also assist in meeting a minimum of 5 posts a week requirement.

Graphic & Video Design Manager

Graphic & Video Design Manager is responsible for creating content for our social media platforms and creating promo videos for different events/projects. They will also assist in meeting a minimum of 5 posts a week requirement.

Community Relations Specialist

The Community Relations Specialist will oversee the community through CCS, Discord, and Facebook. They are the medium between the members and the staff team. Communication plays a vital role in the day-to-day operations.

Events Manager

The Events Manager is responsible for the creation, moderation, and staffing of VirtualUA, Inc. events. This person is also responsible for notifying the organization of new events as well as reaching out to the community regarding future events and their attendance.